Frequently Asked Questions

Custom Order Process & Frequently Asked Questions

Mahalo for Choosing Da Hoodie Customs!

Every item we produce is made specifically for you. Unlike traditional retailers, we don't pull products from warehouse shelves. Each piece is custom manufactured after your order is placed, allowing us to create premium-quality apparel that's uniquely yours.

To help you understand what to expect, we've outlined our production process below.

How Our Custom Order Process Works

Step 1 – Place Your Order

Once your order is placed, you'll receive an order confirmation email confirming that we've received your order.

Your order is then reserved for the next available production run.

Step 2 – Production Cutoff Date

To maintain the highest quality while keeping our pricing affordable, Da Hoodie Customs produces apparel in scheduled production batches.

Each order is assigned to the next available production run based on the published Production Cutoff Date.

Orders placed after the cutoff date will automatically be scheduled for the following production batch.

Our current Production Cutoff Date is always displayed in the announcement bar at the top of our website, making it easy to know which production run your order will be included in before placing your order.

Step 3 – Manufacturing

Once the Production Cutoff Date has passed, manufacturing begins.

Our production partners carefully print, cut, sew, and inspect every garment before shipment.

Because every item is custom made specifically for you, manufacturing typically takes 2–3 weeks after the Production Cutoff Date.

Please note that production timelines may occasionally be extended due to:

  • International shipping logistics

  • Customs processing

  • National holidays

  • Material availability

  • Other unforeseen circumstances beyond our control

If significant delays occur, we'll communicate updates whenever possible.

Step 4 – Shipping & Delivery

Individual Website Orders

Once production has been completed:

• Your order will be shipped to the address provided during checkout.

• You'll receive a shipping confirmation email containing your tracking number once your package has shipped.

If you selected Local Pickup, you'll receive notification once your order is ready.

Team & Bulk Orders

Please Note: Team and bulk orders operate differently than standard website orders.

Many organizations establish a custom Production Cutoff Date directly with Da Hoodie Customs to accommodate tournament schedules, season start dates, fundraising events, or roster deadlines.

Because of this:

  • The Production Cutoff Date displayed on our website may not apply to your team's order.

  • Your coach, team manager, or designated team representative will have the most accurate information regarding your team's production timeline.

If you placed an order through your school, coach, league, or organization, please contact your team's designated point of contact first for updates regarding:

  • Production schedule

  • Estimated completion date

  • Delivery timeline

  • Distribution information

Once your team's order has been completed, the entire order is generally delivered to your team's designated representative, who will then distribute the apparel to each player or family.

Frequently Asked Questions

How does the Pre-Order Process Work?

All Da Hoodie Customs apparel is produced through scheduled production runs.

When you place your order, it is reserved for the next available production batch based on the current Production Cutoff Date.

Once that cutoff date has passed, production begins. Manufacturing generally takes 2–3 weeks, followed by shipping or local pickup.

Because every item is custom made, we do not maintain inventory of these products.

Where can I find the current Production Cutoff Date?

Our current Production Cutoff Date is always displayed in the announcement bar at the top of our website.

Orders placed before that date will be included in the current production run.

Orders placed after that date will automatically be moved to the following production batch.

When will I receive my order?

Production begins after the published Production Cutoff Date.

Manufacturing generally takes 2–3 weeks, after which your order will either:

  • Ship directly to you (with tracking information)

  • Be available for Local Pickup (if selected during checkout)

Delivery times vary depending on your location.

Please note that manufacturing or shipping timelines may occasionally be extended due to customs, international freight, holidays, or other unforeseen delays.

What if I ordered through my team?

Team orders may follow a different production schedule than the standard website Production Cutoff Date.

Many organizations coordinate directly with Da Hoodie Customs to establish custom production deadlines.

If you placed your order through your coach, school, league, or organization, please contact your team's designated point of contact regarding:

  • Production schedule

  • Estimated completion

  • Delivery timeline

  • Distribution

Your team representative will have the most up-to-date information regarding your order.

How do I track my order?

Individual Website Orders

Once your order has shipped, you'll receive an email containing your tracking information.

Team Orders

Most team orders are shipped together as one bulk shipment.

Because of this, individual tracking numbers are generally not sent to each customer.

Your team's designated representative will notify you once the team order has been received and is ready for distribution.

Can I cancel or change my order?

Because all products are custom made, orders enter production quickly after the Production Cutoff Date.

If you need to make a change, please contact us as soon as possible.

While we will do our best to accommodate requests, we cannot guarantee changes once production has begun.

Can I return or exchange my order?

Since every item is custom made specifically for you, we generally do not accept returns or exchanges unless:

  • The item arrived damaged

  • There is a manufacturing defect

  • We made an error with your order

If you experience any of these issues, please contact us within 7 days of receiving your order so we can make it right.

Can I use your custom design to print with another company or service?

Please see the Design Ownership & Buyout Policy

Need Help?

If you have questions about your order, we're always happy to help.

Before contacting us, we recommend checking:

✅ The current Production Cutoff Date (located in the announcement bar at the top of our website)

✅ This FAQ page

✅ Your shipping confirmation email (for individual orders)

✅ Your coach or team representative (for team orders)

If you still need assistance, feel free to contact us and include your order number so we can provide the fastest possible support.

Mahalo!

Thank you for supporting Da Hoodie Customs.

We're honored to create apparel that represents your team, your organization, and your story. Every order is crafted with care, and we sincerely appreciate your patience while we create something you'll be proud to wear.

Da Hoodie Customs
Designed with Purpose. Built for Performance.