Frequently Asked Questions

How does the pre-order process work?

We fulfill pre-orders after the cutoff date posted on the main page of our website. Once the cutoff date has passed, production begins, which takes approximately 2 weeks. A new pre-order cutoff date will be posted once the current one has closed.

When will I receive my pre-order?

Orders are processed after the posted cutoff date, with production taking about 2 weeks to complete. Once ready, orders will be available for local pickup on a scheduled date or shipped out with tracking provided. Shipping times may vary based on your location.

Can I return my order?

Since all items are custom-made, we do not accept returns or exchanges unless the item arrives damaged or defective. If you receive a damaged or defective item, please contact us within 15 days of receiving your order at komarusolutions@gmail.com with your order details and photos of the issue.